At Tresoiré, we are deeply committed to protecting your privacy and securing your personal data. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products, or engage with our services.
By accessing or using our website, you agree to the terms of this Privacy Policy.
1. INFORMATION WE COLLECT
We collect information directly from you when you interact with our platform, as well as automatically through data harvesting technologies.
A. Information You Provide to Us
- Identity & Contact Data: Name, shipping address, billing address, email address, and phone number.
- Transaction Data: Details about payments to and from you, and specific details of products you have purchased from us.
- Note: We do not store financial card details on our servers. All payments are processed securely through verified third-party payment gateways.
B. Information Automatically Collected
- Technical Data: Internet Protocol (IP) address, browser type and version, time zone setting, browser plug-in types, operating system, and platform.
- Usage Data: Information about how you navigate and interact with our website, products, and pages.
2. HOW WE USE YOUR INFORMATION
We process your personal data for the following operational and commercial purposes:
- Order Fulfillment: To process your transactions, manage your orders, print invoices, and ensure the successful delivery of our luxury fragrance collections.
- Customer Support: To respond to queries, handle returns, and troubleshoot issues with your account or orders.
- Platform Optimization: To analyze website traffic, monitor performance, and improve our e-commerce user interface.
- Marketing Communication: If you opt-in, we may send you exclusive updates regarding new production batches, private releases, or brand announcements. You can opt out at any time.
3. DATA SHARING AND THIRD-PARTY DISCLOSURES
We do not sell, rent, or trade your personal data to third parties. We only share data with trusted service providers essential to running our business operations:
- E-commerce Hosting (Shopify): Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products to you. Your data is stored through Shopify’s secure data storage, databases, and general Shopify application.
- Logistics & Delivery Partners: We share your name, contact number, and shipping address with our primary delivery partner, Steadfast Courier (and any other designated regional courier service), strictly to execute the delivery of your packages within Bangladesh.
- Legal Compliance: We may disclose your information if required to do so by the laws of Bangladesh, or to protect the rights, property, and safety of Tresoiré, our customers, or the public.
4. COOKIES AND TRACKING TECHNOLOGIES
Our website uses cookies and similar tracking technologies to enhance your browsing experience, remember your cart items, and analyze site metrics. You can choose to disable cookies through your browser settings, though doing so may limit your ability to use certain features of our e-commerce store.
5. DATA SECURITY
We implement industry-standard administrative, technical, and physical security measures designed to protect your personal data from unauthorized access, loss, misuse, alteration, or destruction. However, please note that no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
6. YOUR RIGHTS
Depending on your jurisdiction, you have certain rights regarding your personal information, including:
- The right to access the personal data we hold about you.
- The right to request the correction of inaccurate personal data.
- The right to request the deletion of your personal data from our active customer databases.
To exercise any of these rights, please contact us at the email address provided below.
7. CHANGES TO THIS PRIVACY POLICY
Tresoiré reserves the right to update or modify this Privacy Policy at any time without prior notice. Any changes will be posted immediately on this page with an updated “Effective Date.” We encourage you to review this policy periodically.